Jim Kieley

About

Experienced SaaS Executive offering fractional leadership services. Specialize in scaling and growing SaaS, Technology companies.

Can Help With

I am a Fractional SaaS Executive who specializes in helping small to mid-sized companies get over the natural hurdles that occur in high growth environments. My experience includes: 🔹 Fractional Leadership in multiple small SaaS Technology Companies (1M-5M) LEADERSHIP IN RENOWNED LARGE TECHNOLOGY COMPANIES Led and managed Professional Services, Consulting, Implementation, Support and Customer Success teams in top tier companies (including Microsoft and SPS Commerce) during hyper-growth stages. 🔹 GLOBAL OPERATIONS OVERSIGHT, SAAS SCALING, & PROCESS IMPROVEMENT ➤ Built and scaled multiple specialty-focused customer delivery units from 40 to 200+ people. ➤ Oversaw direct, partner, global, offshore and mixed delivery models in SaaS & on-premise environments. ➤ Served as part of core leadership team that facilitated the build, growth, and scale from $36M (pre-IPO) to well over $300M (today). ➤ Delivered 80+ consecutive quarters of growth. 🔹 BRIDGING THE GAP BETWEEN TECHNICAL AND BUSINESS TEAMS With a deep technical background, as well as extensive business growth and results leadership responsibility, I am bi-lingual in translating between business, executive, and technical teams. 🔹 OVERSIGHT OF COMPLETE CUSTOMER LIFECYCLE JOURNEY & ENGAGEMENT MANAGEMENT in multiple customer segments. 🔹 DELIVERY OF SAAS & CLOUD SOLUTIONS Delivered value-based solutions to Enterprise, Retail, Manufacturing, Healthcare and SMB customers in an effective and collaborative manner that increased client retention and revenues. I am passionate about being a people-focused leader who has earned a reputation as a trusted advisor by always delivering for individuals and organizations. My leadership approach is to empower people and build strong teams through coaching, effective communication, and collaborating. I get to know team members on an individual level to understand what drives them and then set them up for success within the team. My style is very grounded and calm, which helps to generate trust and bring continued success. It is core to who I am as a professional to operate with high integrity and do what is best on behalf of my teams, clients and companies. I am driven to contribute significantly to a business, and I thrive when solving difficult operations problems and challenges on behalf of the company.

Industry Interests

Fractional Leadership

winwinGO Member Since

May 2023